Frequently Asked Questions
Everything you need to know about your NATURALTEIN experience.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international deliveries can take between 7-14 business days depending on your location.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate a refund or exchange.
How do I ensure I choose the right size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against your favorite fitting garments for the best results.
Are your materials sustainably sourced?
Yes, at NATURALTEIN, we prioritize organic and recycled fabrics. Our commitment to the environment ensures that our fashion is as kind to the planet as it is to your wardrobe.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery in real-time.